Loggerhead ยท 9 hours ago
L&D Specialist
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Commercial InsuranceInsurance
Insider Connection @Loggerhead
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Responsibilities
Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and front-line employees.
Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers.
Develops unique training programs to fulfill workers specific needs to maintain or improve job skills.
Facilitate training curriculum in large and small group settings virtually and in-person.
Administer program maintenance which includes scheduling, tracking, and reporting.
Creates and/or acquires training procedure manuals, guides, and course materials.
Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
Assesses training materials prepared.
Evaluates program effectiveness through assessments, surveys, and feedback.
Maintains knowledge of the latest trends in training and development.
For each course, develop content and a syllabus to match the outlined objectives, ensuring that the curriculum is aligned with external certifications and/or accreditation requirements when necessary.
Identify knowledge and development gaps based on input from management, stakeholders, and employee data.
Interact with publishers and/or third-party sources to enhance the quality of the course content and instructional delivery.
Manage data and metrics and provide regular reporting to stakeholders.
Performs other related duties as required.
Qualification
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Required
Excellent verbal and written communication skills.
Strong presentation skills.
Experience/knowledge of a variety of multimedia training platforms and methods.
Ability to evaluate and research training options and alternatives.
Ability to design and implement effective training and development.
Extremely proficient with Microsoft Office Suite and related program software.
Strong knowledge and understanding of Instructional Design and Theory (certification a plus)
Someone skilled at in-person and online curriculum development and facilitation
A great communicator who is comfortable working with and teaching all levels of staff, across multiple core subject areas.
Someone who is extremely organized, creative, and obsessed with the details.
Adapts to change easily.
An initiative-taking project manager with expert knowledge in designing project strategies for training, communication, and evaluation plans.
Someone with a strong history of rapid learning content development.
At least 3 years of training experience required.
Bachelors degree in Human Resources, Training and Development, or a related field required.
Preferred
L&D experience in an insurance company environment is ideal.
Professional certifications within the insurance industry (e.g., CPCU, AIC) are a plus.
Benefits
401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off
Referral Program
Employee Assistance Program
Life Insurance
Short Term and Long-Term Disability