118 applicantsPosted by Agency

Company

CDW · 5 days ago

Knowledge Lead

United States

Full-time

Remote

Mid, Senior Level

$111K/yr - $154K/yr

5+ years exp

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Responsibilities

Design, build, manage, and set the direction of the CWS ServiceNow Knowledge Management framework.

Create, capture, organize and assess CWS knowledge assets for enterprise use.

Promote the use of ServiceNow Knowledge Management and processes to facilitate sharing knowledge.

Partner with CWS subject matter experts to create and maintain ServiceNow knowledge content available to the global workforce.

Support the coworker experience with knowledge documents, videos, chat interactions, transactions, etc. in an intuitive and personalized manner.

Create and maintain ServiceNow forms, email templates, and process documentation.

Develop and maintain knowledge templates aligned to CDW branding for ongoing use across CWS.

Create and execute audit process to ensure all knowledge management documents are consistently up to date and accurate.

Leverage data and analytics and partner with CWS leaders and coworkers to continuously identify knowledge gaps and enhancement opportunities.

Provide best-in-class insights to incorporate into the CWS ServiceNow Knowledge Management framework.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowKnowledge ManagementHuman ResourcesCustomer Focus

Required

Bachelor’s degree or equivalent experience and 5 years of experience working in Human Resources and implementing and supporting Knowledge Management for external candidates OR 9 years of experience working in Human Resources and implementing and supporting Knowledge Management for external candidates

Progressive growth in scope and roles working in Human Resources, Knowledge Management or CDW.

Understands how team integrates with others in accomplishing area objectives.

Demonstrated ability to interact effectively with people at all levels of the organization, provide quality results within required deadlines, effectively lead teams, collaborate across multiple areas to achieve a common business objective.

Exceptional communication (verbal, written and non-verbal), listening, analytical and problem-solving skills.

Strong attention to detail in all communication methods.

The ability to take a complicated topic and make it accessible to coworkers at all levels.

Autonomous, self-starter who needs limited direction and guidance.

Customer focused with a strong aptitude for helping coworkers and building a best-in-class coworker experience.

Organizational, research, problem-solving, critical thinking, and analytical skills.

Experience with ServiceNow or other HR case and knowledge management tools.

Benefits

Annual bonus target of 10% subject to terms and conditions of plan

Company

CDW

Glassdoor

3.9

At CDW, we know how to make technology work so people can do great things.

Founded in 1984

Vernon Hills, Illinois, USA

10001+ employees

http://cdw.com

H1B Sponsorship

CDW has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (20)

2022 (67)

2021 (73)

2020 (14)