Maximus Inc ยท 1 day ago
Bilingual Customer Service Representative Mandarin/Cantonese - New York, NY
New York, NY
Full-time
Onsite
Entry Level
$19/hr - $19/hr
1+ years exp
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Responsibilities
Foster strong customer relationships, monitoring their engagement and progress.
Collaborate regularly with customers to attain program goals and sustain eligibility for services.
Conduct workshops and deliver various training services to customers.
Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
Follow up with customers to ensure their needs are met and address any queries or concerns.
Collaborate with team members, providing expertise and assistance in resolving participant issues.
Maintain accurate and timely case notes for all customer interactions and document related activities.
Share updates on outreach and engagement efforts with project staff.
Report identified barriers hindering customer engagement with the Provider to project staff.
Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
Assist clients with the enrollment/transfer/disenrollment process
Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
Conduct appointments to assist CYES Program eligible consumers complete their Medicaid application
Assist Call Center Operations and other departments as determined by project management to meet business needs
Regular member of a processing unit within the Outreach department: EEU,Data Entry and Manual Notices
Conduct shadowing / training activities with new hires
Works in assigned special projects
Maintain Certified Application Counselor CAC active certification
Conduct Certified Application Counselor (CAC) tasks in select counties
Maintain updated knowledge of the New York Medicaid Choice Project
Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
Perform other duties as assigned by Management
Qualification
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Required
High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Bilingual in English and Mandarin or Cantonese
Prior work experience in customer service, data entry and or data processing
Computer literacy with proficiency in Microsoft Office (Excel, PowerPoint, Word)
Preferred
College degree or equivalent
Bilingual in English and Mandarin
Experience with the Medicaid program or within a HIPAA-regulated environment
Intermediate to advanced computer skills
2+ years of experience in customer service or related position
Benefits
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Company
Maximus Inc
Maximus Inc is a company based out of 354 Edith Dr, Saint Paul, Minnesota, United States.
Saint Paul, Minnesota, US
11-50 employeesH1B Sponsorship
Maximus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (26)
2022 (48)
2021 (38)
2020 (46)
Funding
Current Stage
Early StageCompany data provided by crunchbase
