Avolve Software · 17 hours ago

Account Manager (Govtech SaaS)

Salt Lake City, UT

Full-time

Remote

Mid Level

$90K/yr - $180K/yr

3+ years exp

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Cloud ComputingGovernment

Growth Opportunities

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Responsibilities

Cross-Selling and Upselling: Identify and propose additional products or services to meet evolving client needs

Retention and Growth: Proactively engage with customers to ensure satisfaction and uncover opportunities to expand usage of Avolve’s software products

Account Planning: Develop and execute strategic account plans that align with client objectives and organizational goals

Needs Assessment: Understand client challenges and goals to provide tailored software solutions that meet or exceed their requirements

Solution Delivery Oversight: Partner with implementation and support teams to ensure successful deployment and adoption of Avolve’s solutions

Relationship Management: Serve as the primary point of contact for assigned accounts, building strong, trusted relationships with government clients

Customer Advocacy: Act as the voice of the customer internally, collaborating with product and engineering teams to address client feedback and shape future enhancements

Market Intelligence: Stay informed about industry trends, competitive offerings, and changes in government permitting and compliance processes

Reporting and Metrics: Provide regular updates on account status, forecast renewal revenue, and track key performance indicators (KPIs)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementSales ExperienceGovernment SoftwareGovernment PermittingCRM ToolsAccount PlanningMarket IntelligenceMulti-Stakeholder ManagementGovernment Procurement KnowledgeRelationship BuildingProject Management