National Association of Addiction Treatment Providers - NAATP · 1 day ago
Member Specialist
United States
Full-time
Remote
Mid Level
3+ years exp
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Hiring Manager
Katie Strand, MS
Insider Connection @National Association of Addiction Treatment Providers - NAATP
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Responsibilities
Drive and grow membership engagement and satisfaction.
Collaborate in the development and implementation of strategies to attract new members, re-enroll members, and increase retention of current members.
Manage social media and content creation.
Support and enhance conference events and sales.
Serve as the primary point of contact for our members; respond to member questions and communicate membership offerings and services.
Collaborate on the development and execution of initiatives to keep members engaged and informed through digital communications.
Facilitate regular touch-points with members including creation of membership onboarding process.
Coordinate virtual stakeholder events and trainings to enhance member interaction.
Conduct in-person and virtual meetings with prospective and current members.
Represent association at industry events and conferences.
Co-coordinate Membership and Workforce Committees.
Assist with training ambassadors on referral process and key messaging.
Manage survey programs and monitor member satisfaction and address issue or concerns proactively.
Conduct outreach campaigns and follow-ups with prospective members through digital channels.
Utilize CRM tools for communication, tracking, and reporting. Leverage tools to track and manage recruitment (and engagement) efforts.
Maintain accurate and up-to-date member records within the CRM system.
Monitor reports related to members metrics and KPIs; provide quarter and periodic reports.
Assist in setting annual goals and development plans for association and revenue growth.
Collaborate on development and manage a comprehensive social media strategy and calendar to promote membership benefits and engagement.
Create compelling posts, graphics, and articles for various social media platforms.
Monitor social media channels for member feedback and engage with the community online.
Recruit and increase exhibitor and sponsor sales for annual conference.
Assist in special event planning. (i.e. conference, golf tourney, member event)
Qualification
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Required
Bachelor’s degree in marketing, sales, communications, business, or related field.
Minimum three years of experience in sales, marketing, communications, or related field.
Strong interpersonal skills and ability to build collaborative relationships.
Excellent “customer service” skills; welcoming, informative, responsive, and has strong attention to detail and follow through.
Excellent written and verbal communication skills.
Capability to work autonomously; is self-motivated; desire to take full ownership of projects.
Ability to manage multiple projects simultaneously.
Energetic and positive outlook with a motivation for sales.
Working knowledge of Microsoft Office, Mac systems, and database management.
Proven experience in CRM administration and social media marketing.
Proficiency with CRM platforms and social media tools.
Preferred
Knowledge of the substance use disorder (SUD) and behavioral health care industry is a plus.
Company
National Association of Addiction Treatment Providers - NAATP
NAATP is a national professional membership and advocacy association for addiction treatment providers.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
