JAMS · 18 hours ago

JAMS Solutions Program Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Business Development

Comp. & Benefits

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Responsibilities

Serves as point of contact for designated projects such as large-scale matters involving government, corporate, or educational institutions.

Oversees administrative aspects of designated projects and collaborates with other managers to ensure that the associates who are tasked with supporting these matters have sufficient resources and are able to perform the necessary duties.

Ensures that neutrals assigned to the projects are completing their work in a proper and timely manner.

Maintains appropriate records and ensures that the team complies with all agreed-upon attributes of the program while delivering excellent service.

Manages program cases involving multiple parties or within a single institution.

Develops quality assurance standards and reviews neutrals' work to ensure is in compliance with programs.

Oversees administration of government programs, complex and institutionally-driven assignments.

Identifies, trains, and appoints neutrals to programs.

Manages specialized billing requirements.

Provides professional client service to colleagues, panelists, clients.

Consults with clients on a regular basis to ensure program expectations are being met.

Ensures that technical systems and security protocols are adequate for the administration of their program.

Other duties as assigned within similar scope.

Qualification

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Administration experienceLegal client service experienceCase ManagementParalegal CertificateComputer literacy