SaaS Talent · 23 hours ago
Client Success Manager | $60K-$70K + Commission + Remote | Mission Driven Health Professionals Coaching Firm
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $70K/yr
2+ years exp
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Responsibilities
Conduct onboarding calls with new clients and ensure they are 100% clear on how to get started and what to focus on to get fast wins.
Conduct 1:1 and group calls to guide clients through the Program and ensure they understand all of the resources within the Product.
Update CRM (Ontraport) with any client notes to always know how clients are progressing and if/where they are stuck, managing their “traffic light” color to know where they’re at in terms of clarity & engagement.
Conduct renewal conversation calls toward the end of each client’s 12-month contract.
Engage in private Skool community (respond to comments, encourage others, post helpful and accountability based posts) to help clients through sticking points related to workshop material and/or mindset, self-belief, and staying the course.
Attend Weekly Sync (team meeting), Weekly Client Success meeting, and weekly 1-on-1 meetings.
Submit Weekly Review at the end of each week to help solve problems and review KPIs.
Qualification
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Required
2-5+ years of client success/account management or similar experience preferably in the coaching services industry or digital marketing agency background.
Must be able to manage 100+ clients or is up to the challenge to manage 100 clients.
Based in North America with English being your 1st language.
You are very well organized and can handle a hefty client load.
Comfortable working in a fast-paced environment or have already worked in a fast-paced environment with a growth-minded/entrepreneurial spirit mindset.
You are consistent and show up for the team in a way that they can trust.
Preferred
1+ years of experience in digital marketing experience (webinars, funnels, ads, social media) is preferred but not required.
Experience in digital marketing - have either run your own or managed/coached other webinars, funnels, SBC, etc.
You have studied and or been certified by influencers in the coaching space such as Tony Robbins, Brendan Burchard, or similar.
Company
SaaS Talent
SaaS Talent is your ideal resource to grow your company – from hiring ideal talent that gives you a competitive advantage to solving your business challenges as your Chief Business Development officer.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
