iT1 ยท 20 hours ago
Systems Engineer II, Infrastructure
Tempe, AZ
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Supports, monitors, tests, and troubleshoots hardware and software-related issues
Research, resolve, and respond to internal and client issues within scope of the NOC team's responsibilities in a timely manner
Intermediate level of network troubleshooting and configuration (Meraki, Cisco, VPN tunnel creation, etc.)
Intermediate level of troubleshooting Windows-based systems, i.e., Windows 10, file servers and Windows Server platforms
Intermediate level of troubleshooting in Azure i.e., server, storage, and networking, active directory services
Supporting O365 office productivity software i.e., Outlook, SharePoint, Teams, etc
Provide internal IT support for sales and operations staff to include basic computer troubleshooting, phone, and email support
Advanced level of active directory management
Maintain and develop required diagrams, documentation, and procedures of Internal/Client environments
Update and maintain IT asset management records
Be a point of escalation for technical support issues
Qualification
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Required
5-7 years of network support experience
5-7 years of previous infrastructure support experience
5-7 years of O365 support experience
Supports, monitors, tests, and troubleshoots hardware and software-related issues
Research, resolve, and respond to internal and client issues within scope of the NOC team's responsibilities in a timely manner
Intermediate level of network troubleshooting and configuration (Meraki, Cisco, VPN tunnel creation, etc.)
Intermediate level of troubleshooting Windows-based systems, i.e., Windows 10, file servers and Windows Server platforms
Intermediate level of troubleshooting in Azure i.e., server, storage, and networking, active directory services
Supporting O365 office productivity software i.e., Outlook, SharePoint, Teams, etc
Provide internal IT support for sales and operations staff to include basic computer troubleshooting, phone, and email support
Advanced level of active directory management
Maintain and develop required diagrams, documentation, and procedures of Internal/Client environments
Update and maintain IT asset management records
Be a point of escalation for technical support issues
Preferred
Bachelor's Degree in Computer Science/Technology (preferred)
Microsoft Certifications or experience
Experience with monitoring platforms and tools
Experience with using and/or modifying JSON scripts
Experience interacting with external customers
Excellent customer service and interpersonal skills
Good documentation skills
Ability to accurately follow written technical work instructions
Able to work in a structured environment
Strong organization, time management, and prioritizing skills
CCNA
CCNP
Azure Administrator
Benefits
Health Insurance
Vision
Dental
Life Insurance
Paid Vacation
Paid Holidays
401K Plan with company match (eligible after 1 year of employment)
In-house fitness center
Company
iT1
iT1 is an IT solutions and managed services company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Guy Steinbrink
Founder & Principal
Company data provided by crunchbase
