Infor · 16 hours ago

Product Support Analyst

United States

Full-time

Remote

Entry Level

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Information and Communications Technology (ICT)Information Services

Work & Life Balance

No H1B

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Responsibilities

Respond to and work new and existing cases from customers from the Customer Care team, Concierge/Service Now ticket portal, or TeamSupport chat within SLAs to meet or exceed monthly team and individual KPI goals.

Work with customers to understand their issue, log the issue in internal system and report JIRA to the development team.

Ensure a positive customer experience.

Attend daily stand-up and/or other meetings as requested.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowWarehousing proceduresBarcode label printersBarcode scannersFTLNCSIWMS productBarTender software

Required

Experience in support using ServiceNow.

Knowledge of warehousing procedures.

Knowledge of peripheral devices such as barcode label printers and barcode scanners.

Experience working in a customer service environment.

Ability to be on Pager Duty over evenings and weekends on a rotational basis.

Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.