ClearCaptions, LLC · 12 hours ago
Business Systems Manager (100% Remote)
United States
Full-time
Remote
Mid, Senior Level
$119K/yr - $132K/yr
5+ years exp
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Responsibilities
Lead and develop a team of Salesforce and Contact Center administrators, fostering a collaborative environment that supports professional growth, skill development, and high-quality results.
Manage the full product lifecycle for business systems, including Salesforce, Contact Center tools like RingCentral, and other internal platforms—covering research, prioritization, planning, positioning, requirements gathering, roadmap development, and deployment.
Gather and analyze feedback from internal stakeholders to identify and prioritize areas for improvement and innovation, driving continuous enhancement of our business systems.
Collaborate closely with all internal departments to ensure our business tools deliver maximum value, align with organizational goals, and support seamless cross-departmental workflows.
Gain a deep understanding of internal user needs and the customer experience for customer-facing tools, such as our Document Management System, to maximize tool effectiveness.
Develop well-defined business cases for system improvements or new tool proposals, securing buy-in from leadership and key stakeholders.
Coordinate closely with training and communication teams to develop effective rollout and user adoption strategies.
Maintain an in-depth knowledge of system configurations and integrations, particularly within Salesforce and Contact Center environments, to enhance operational efficiency.
Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team. Continually upgrade talent through timely talent management, development, succession planning and recruitment.
Qualification
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Required
5+ years of experience in a product management role, ideally managing business systems, with specific experience in Salesforce and Contact Center solutions such as RingCentral.
Deep understanding of Salesforce platform capabilities, configurations, and integrations, as well as best practices in Contact Center operations.
Proven track record of managing and optimizing business tools throughout their lifecycle, from strategy to implementation, in a corporate setting.
Experience translating business needs into system requirements and collaborating with technical teams for successful execution.
Strong cross-functional collaboration skills, working effectively with stakeholders in IT, operations, and executive management.
Ability to self-educate on new tools and stay updated on evolving business system platforms.
Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
Strong analytical, planning and budgeting skills. Ability to influence others.
Excellent verbal and written communication skills, presentation, and problem-solving skills.
Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
Willingness and ability to work flexible hours and travel (up to 10 %); will include some overnight travel.
Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
Preferred
Preferred experience with product management software like Jira.
Salesforce certification preferred.
Company
ClearCaptions, LLC
ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing community.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-03-25Acquired
Leadership Team
Robert Rae
President and CEO
Recent News
GlobeNewswire News Room
2024-03-25
SalesTech Star
2022-03-10
Company data provided by crunchbase
