Helpdesk Support with CRM @ Apexon | Jobright.ai
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Helpdesk Support with CRM jobs in United States
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Apexon ยท 2 days ago

Helpdesk Support with CRM

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Information Technology & Services
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Actively Hiring
Hiring Manager
Suganya Chandrasekaran
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Insider Connection @Apexon

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Resolve email ticket issues in a Salesforce CRM and work 1:1 with customers experiencing issues via Teams as needed.
Able to quickly learn a new application, review incoming customer tickets, identify the potential resolution, and explain to the user, via email ticket, how to resolve the issue in a professional and timely manner.
Experience providing high-quality customer service and resolutions to customers without a technical background preferred.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Help desk supportCRMSalesforceCustomer supportEmail responses

Required

Help desk support experience
CRM (preferably Salesforce) experience
customer support skills
strong written communication and troubleshooting skills
Ability to draft custom customer support email responses

Preferred

Experience providing high-quality customer service and resolutions to customers without a technical background

Company

Apexon is a digital-first technology services firm, accelerating business transformation and delivering human-centric digital experiences.

Funding

Current Stage
Late Stage

Leadership Team

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Deven Samant
Vice President and Global Head of Digital Engineering
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Leila Modarres
Chief Marketing Officer
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Company data provided by crunchbase
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