Technical Writer, ServiceNow @ Samsung SDS America | Jobright.ai
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Technical Writer, ServiceNow jobs in Ridgefield Park, NJ
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Samsung SDS America ยท 1 day ago

Technical Writer, ServiceNow

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Information Technology & Services
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Responsibilities

Collaborate with technical staff and product teams to gather comprehensive product specifications and features
Create, update, and maintain tailored documentation for various personas including end-users, managers, admins, solution consultants, and developers. Documentation includes product guides, FAQ, release notes
Ensure all documentation is technically accurate, clear, consistent, and easily understandable
Develop and manage a technical knowledge base that serves as a resource for in-depth technical information
Incorporate visual aids, diagrams, and charts to support textual content and facilitate better understanding
Work closely with product management, development teams, and customer service to ensure documentation and training materials align with user needs and product evolution
Engage with users and stakeholders across various levels to gather feedback and enhance documentation and training efficacy
Act as a liaison between technical teams and non-technical users, facilitating clear and effective communication of complex concepts
Stay updated on ServiceNow platform updates, features, and industry trends

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowTechnical WritingAPI DocumentationDocumentation ToolsInstructional DesignAdobe SuiteMicrosoft Office SuiteConfluenceGraphic Design ToolsEnterprise MobilityProgramming LanguagesVersion ControlProject Management

Required

Bachelor's degree in Technical Writing, Education, Communication, or a related field (or equivalent experience)
5+ years of proven experience in technical writing in a technical or complex product environment
Experience in writing technical documentation for software platforms (e.g. API documentation)
Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control
Excellent written and verbal communication skills, with a keen eye for detail
Strong ability to translate complex technical information into clear, user-friendly language
Proficiency with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence
Strong organizational and project management skills, with the ability to manage multiple projects simultaneously
Business traveling up to :25%
Must be authorized to work for any employer in the U.S

Preferred

Experience in documentation/training of ServiceNow product
Understanding of Enterprise Mobility Eco-System
Certification in technical writing or instructional design
Knowledge of multimedia and graphic design tools

Benefits

Top-notch medical, dental, vision and prescription coverage
Wellness program
Parental leave
401K match and savings plan
Flexible spending accounts
Life insurance
Paid Holidays
Paid Time off
Additional benefits

Company

Samsung SDS America

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Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations.

Funding

Current Stage
Late Stage

Leadership Team

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Daniel H.
Manager Strategic Partnership Digital Health
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Hea Mi Woo
Executive Assistant to CEO
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Company data provided by crunchbase
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