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WorkatHome-JobBoard · 11 hours ago

Senior Technical Support Engineer (Remote) - Electromagnetics (SI/PI)

Indianapolis, IN

Part-time

Remote

Senior Level

5+ years exp

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Responsibilities

Ensure high Customer Satisfaction and Customer Success that enable customers' usage/deployment/adoption of Ansys Electronics and Electromagnetic software tools (HFSS 3D Layout and SIwave) for PCB applications.

Develop subject matter expertise and specialization on Ansys simulation products and SI/PI applications.

Deploy and exploit the full Ansys Technical Support Toolset to complement your own engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys products.

The Ansys Technical Support Toolset includes Ansys Innovation Space, AnsysGPT and other Ansys AI-based platforms introduced to assist with identifying and delivering the most relevant answers to customers' problems.

Ensure customers' ability to get accurate answers faster than a human-only system, resulting in high Ansys customers' satisfaction.

Share your extensive knowledge and experience by creating & updating content for your Primary Focus Area to ensure the most relevant help and information is available for customers and internal colleagues.

Create and execute repeatable workflows for data capture, processing, and deployment for support through the Ansys Technical Support Toolset.

Lead and initiate team projects (e.g. content creation, process deployment, etc.).

Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections.

Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in field testing of new releases to ensure that new features and workflows will address customer requirements.

Participate in other strategic team and company initiatives, on an as needed basis.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Ansys Electronics softwareElectromagnetic simulationAnsys Technical Support ToolsetCAE softwareCAD softwareEDA softwarePLM softwareProfessional imageBusiness acumenCustomer-facing experienceEnglish fluency

Required

BS or MS or PhD in Electrical/Electromagnetic Engineering or related field

BS+5, MS+3, or PhD+0 years of professional experience in an engineering software environment

Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages

Product expert in one or more Ansys Electronics or Electromagnetics based simulation tools

Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English

Strong organizational and time management skills, possesses a sense of urgency

Projects a professional image and demonstrates business acumen, driven to succeed

Preferred

BS+8, MS+6, or PhD+3 years of professional experience in an engineering software environment

Experience with application of electromagnetic simulation for package, board, system level modeling is a plus

3 years of experience in customer-facing roles associated with using engineering simulation software, where the ability to identify customer requirements, effectively communicate solutions, and deliver results have been demonstrated

Ability to travel domestically up to 10% of time