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Company

Cox Automotive Inc. · 11 hours ago

Operations Performance Manager

Greater Birmingham, Alabama Area

Full-time

Remote

Mid, Senior Level

$79K/yr - $118K/yr

6+ years exp

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Comp. & Benefits

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Responsibilities

Drive effective and efficient utilization and transactions for Cox Automotive Dealertrack and Xtime products within a contiguous geography.

Ability to evaluate and prioritize dealer engagements based on the complexity of their product mix, alignment with dealer goals, and Cox business objectives. Build and maintain relationships with franchise and independent auto dealerships to ensure customers' needs drive every priority, decision, and activity.

Established a cadence with clients through virtual and in-store engagements to gather required insights that increase portfolio utilization.

Implement process changes across the utilization of various products to drive efficient customer transactions.

Drive upsells organically by identifying key barriers and core problems with their client's situations and opportunities and responding to the needs of the customers.

Partners closely with sales and leverage their deep product knowledge and expertise to drive new product offerings.

Proactively manage 'at risk' clients and use consultative strategies to identify and develop an action plan to turn around and retain the relationship.

Use the Challenger-based selling approach to manage and successfully close sales opportunities.

Required and responsible for maintaining product knowledge for the assigned portfolio to include new releases or product enhancements in their direct area of responsibility.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fixed operations managementRetail automotive experienceConsultative strategiesChallenger-based sellingMicrosoft SuiteSalesforceExceptional listening skillsOpen-ended questioningLearn productsCollaboration skills

Required

Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.

Safe drivers needed; valid driver's license required

Preferred

At least 2 years experience managing a fixed operations department in a retail automotive setting

Working knowledge and experience in retail automotive and broadens capabilities through software utilization

Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems such as Salesforce

Ability to effectively work with all levels at an automotive dealership or dealer group

Ability to work remote, nearly autonomously under moderate supervision with ability to follow departments standard practices and procedures.

Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke thoughtful disruption

Ability to partner and collaborate closely with sales, product, and other functions

Ability and eagerness to learn and clearly explain different products

Ability to travel potentially up to 50% although the exact amount may vary depending on client demands, travel consists of in market and overnight or occasional weekends

Benefits

Comprehensive healthcare benefits, with multiple options for individuals and families.

Generous 401(k) retirement plans with company match.

Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

Professional development and continuing education opportunities.

Access to financial wellness/planning resources.

The flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations.

Seven paid holidays throughout the calendar year.

Up to 160 hours of paid wellness annually for their own wellness or that of family members.

Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.