Lifetrack Medical Systems · 11 hours ago
Customer Support Specialist (with PACS experience)
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Responsibilities
Providing timely customer support to drive seamless and high-advocacy customer experience
Coordinating issue resolution with other teams as needed ie. Tier 3 / Development team.
Creating videos and write up for new updated features, as assigned
Participating in the review of existing product documentation, providing appropriate feedback
Performing testing and accomplishing assigned tested cases and providing feedback to the testing team
Assist in any assigned deployment activity - Set up of institution, site, origin accounts on the assigned server, to installation of radgate, user account, workflow setup, testing and training
Performing other tasks as assigned by the Supervisor.
Qualification
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Required
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Preferred
Experience in programming is a plus
Company
Lifetrack Medical Systems
Making Healthcare Software Human
Funding
Current Stage
Early StageTotal Funding
$5.7MKey Investors
UOB Venture
2019-04-25Series A· $5.2M
2015-10-30Seed· $0.5M
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