FIS · 10 hours ago

Client Services Manager - EPaaS

AUS SYDN 55

Full-time

Onsite

Mid Level

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Responsibilities

Client Relationship Management: Serve as the primary liaison for enterprise clients, ensuring their needs are met and fostering long-term partnerships.

Service Delivery Oversight: Lead the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations.

Technical Proficiency: Utilize your understanding of financial software and mainframe systems to troubleshoot issues, interpret system logs, and collaborate effectively with technical teams.

Team Leadership: Manage and mentor a team of service delivery professionals, promoting a culture of excellence and continuous improvement.

Problem Resolution: Address client escalations promptly, identify root causes, and implement effective solutions to enhance service quality.

Strategic Planning: Collaborate with cross-functional teams to develop strategies that align with client objectives and drive business growth.

Performance Reporting: Generate and present regular reports on service performance, client satisfaction, and operational metrics to stakeholders.

Compliance and Risk Management: Ensure all services comply with industry regulations and organizational policies, particularly concerning payments technology and financial software.

Qualification

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Service Delivery ExperiencePayments Technology ExpertiseFinancial Software ProficiencyClient-Centric ApproachLeadership Abilities