Credit Acceptance Corporation · 9 hours ago
Credit Acceptance Corporation | Account Solutions Representative GA
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Responsibilities
Create solutions to assist the customer from becoming further past due and get them current, where possible
Create a solution to assist the customer to cancel or stop vehicle repossession
Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)
Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
Professionally and respectfully working with customers to help them bring and keep their account current
Ensuring the information that we depend on to contact the customer is up to date
Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
Supporting additional customer service requests
Qualification
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Required
High School Diploma
High speed internet connection with a minimum of 15mbps download speed
Preferred
Previous customer service and/or collection experience in call center environment
Experience in the finance or automotive industry
Experience in any position where you had to demonstrate excellent customer support or persuasive skills
Benefits
Paid Time Off
Holiday pay
Quarterly profit sharing
Medical, Dental, Vision
Paid training
Paid time off and paid holidays
Computer equipment provided (monitors, mouse, keyboard, webcam)
Paid parental time
401k with employer match
Tuition reimbursement
Growth opportunities to advance your career
Ongoing training and development
Monthly fitness reimbursement
Adoption assistance
Company
Credit Acceptance Corporation
Funding
Current Stage
Early StageCompany data provided by crunchbase