140 applicants

Company

Leonardo247 · 14 hours ago

VP of Customer Success

United States

Full-time

Remote

Director/Executive

10+ years exp

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Responsibilities

Build and scale a comprehensive customer strategy that focuses on high value realization, retention, and growth. You’ll report and optimize KPIs: TTV, Customer Health, GRR, & NRR.

Coach and develop ICs and Managers to ensure high performance and retention.

Manage, measure, and innovate on customer lifecycle touchpoints, playbooks, and interventions focused on a blend of human and automated engagements.

Collaborate with cross-functional teams removing barriers to customer and team success.

Develop customer feedback loops fostering advocacy and to resolve customer issues.

Oversee and execute renewals forecasting, risk mitigation strategies, and bookings.

Evangelize customer stories and champion relationships with senior Customer sponsors.

Engage customers as exec sponsor for key relationships, risk mitigation, and escalations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

B2B SaaS Customer SuccessLeadership in Customer SuccessBuilding Customer Success FunctionMultifamily Housing ExperienceUnderstanding Value DriversRemote Culture Building

Required

10+ years of B2B SaaS Customer Success experience, minimum of 5 years in a leadership role.

Experience building and scaling a Customer Success function from $10M to +$50M.

Strong leadership skills with a focus on building high-performance remote culture that retains top talent and develops future leaders.

Analytical and process-oriented mindset, using data to drive execution and inform strategy.

Excellent communication and presentation skills; ability to influence via persuasion, negotiation, and consensus building.

Proven track record as a change agent, passion for solving customer problems, continuously identifying areas for improvement, and seizing opportunities for growth.

Strong empathy for customers combined with a passion for revenue and growth.

Deep understanding of value drivers in recurring revenue business models.

Demonstrated commitment to continuous learning and improvement.

Preferred

multifamily housing industry experience

Benefits

401(k)

Health, Dental and Vision Insurance

Health Savings Account

Unlimited PTO

Paid Sick Days

Internet and Mobile Phone Stipend

Work from Home

Company

Leonardo247

Founded in 2014, Leonardo247 is a leading multifamily property operations and maintenance platform, dedicated to delivering operational efficiency at scale.

Founded in 2011

Los Angeles, California, USA

11-50 employees