ZEISS Group · 16 hours ago
Technical Supervisor Specialist CT
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Responsibilities
Understand, track and resolve customer issues.
Interact and collaborate with process partners effectively in an effort to maximize customer satisfaction, and handle technical escalations.
Perform technical training and process coaching of Field Service Technicians.
Promote individual development of Field Service Technicians to include regular, in person, coaching sessions.
Empower and motivate Field Service Technicians via feedback.
Demonstrate ZEISS Core values (Serve, Empower, Act, Win).
Foster and reinforce company initiatives, policies, and procedures.
Support Regional Service Manager in achievement of following targets:
Develop and maintain specialist team including; hiring, training and development
Control and reduce warranty costs per regional target.
Achieve target for paperwork accuracy.
Manage tools and parts consignment to ensure that all parts have been returned and accounted for within established goals.
Qualification
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Required
Associates or technical degree preferred in an engineering or related field plus 4 years field service experience OR related technical experience.
Previous supervisory experience preferred.
2 years as a ZEISS System Specialist or equivalent experience in coaching and mentoring.
Proficient in the use of standard tools including electronic evaluation equipment. (Oscilloscopes, multimeters, etc.)
PC, MS Office (Word, Excel, and PowerPoint required.)
Requires effective verbal and written communication skills.
Ability to multi-task and handle multiple assignments simultaneously.
Preferred
Ability to learn and develop the following skills: Mentorship and Coaching, Customer focus to drive customer satisfaction.
Above average ability in the following skills: Team building, Problem solving/troubleshooting, Self-motivation, Time management.
Benefits
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
Company
ZEISS Group
Zeiss is a manufacturer of optical systems, industrial measurements, and medical devices.
Funding
Current Stage
Late StageRecent News
GlobeNewswire News Room
2024-12-17
2024-12-17
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