BlueCross BlueShield of Tennessee ยท 10 hours ago
Commercial Customer Service Trainee
United States
Full-time
Remote
New Grad
1+ years exp
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Responsibilities
Receiving, investigating and resolving all customer inquiries timely and accurately.
Handling customer service inquiries and problems via the telephone.
Ensuring all customer communication is clearly documented.
Interact through various channels such as Chat, Phone, E-mail and TEAMS.
Educating caller to ensure resolution is achieved on first contact.
Must be able to pass required testing.
Participation and attendance are mandatory.
This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules.
Work overtime as required.
Qualification
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Required
High School Diploma or equivalent
1 year - Experience in a customer service support role is required
Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
Proficient oral and written communication skills
Proficient interpersonal and organizational skills
Exceptional time management skills
Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
Independent, Sound decision-making and problem-solving skills
If current employee with the company, must meet minimum performance expectations
Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Company
BlueCross BlueShield of Tennessee
As Tennessee's largest health plan, we've been helping Tennesseans find their own unique paths to good health for more than 70 years.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Skinner
Director Information Security
Company data provided by crunchbase
