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Company

Boston Medical Center (BMC) · 10 hours ago

Patient Service Representative (Remote)

Boston, MA

Full-time

Remote

Entry Level

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Health CareHospital

H1B Sponsor Likely

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Responsibilities

The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.

Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.

Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation.

Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment.

Provides accurate and detailed information and updates patients’ records, using Epic

Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging.

Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.

Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient

Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager.

Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.

Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience.

Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc.

Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided.

Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals.

Follows established hospital infection control and safety procedures.

Other duties as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

EpicAdvanced communication toolsMicrosoft OfficeEffective listeningHealthcare navigationDocumentation

Required

A minimum of a High School diploma/GED is required.

Ability to explain complicated healthcare issues to patients with empathy and concern

Ability to empathize with and coach the patient in navigating the healthcare system

Effective interpersonal skills to with a diverse group of professional and personalities in a team environment

Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications

Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.

Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook)

Ability to document work in a professional and efficient manner

Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home

Company

Boston Medical Center (BMC)

Glassdoor

3.9

Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System.

Founded in 1996

Boston, Massachusetts, USA

5001-10000 employees

http://www.bmc.org/

H1B Sponsorship

Boston Medical Center (BMC) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (31)

2022 (57)

2021 (32)

2020 (33)