Meeting Tomorrow · 12 hours ago

Customer Experience Specialist / Customer Support

United States

Contract

Remote

Entry Level

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Event ManagementInformation Technology

Comp. & Benefits

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Responsibilities

Manage and oversee all live event issues and support, including troubleshooting technical support calls with technicians for AV equipment, with clients for technology equipment, and attendees with virtual platforms

Document all event issues and changes, steps to resolution, and communication with clients and vendors

Welcome potential customers to Meeting Tomorrow and understand their needs to determine if their needs fall within our scope of services

Process incoming sales inquiries by creating opportunities in our CRM (NetSuite) and routing callers to the appropriate person

Provide administrative support to the sales team including order entry, research, contract assistance

Complete a high volume of tasks each day by staying organized and efficient

Ensure every person who reaches out to Meeting Tomorrow via phone, email, and texting receives a timely and attentive response and support and that all reasonable actions are taken to resolve questions and issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CRM (NetSuite)Technical SupportEvent Management