American Parkinson Disease Association · 11 hours ago

CRM Data Operations Specialist

United States

Full-time

Remote

Mid Level

$78K/yr - $83K/yr

3+ years exp

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Responsibilities

Ensure accurate and timely data entry into Raiser’s Edge NXT (RENXT), including donation processing, while maintaining data hygiene.

Accurately conduct global imports, exports and changes to data as well as resolve any exceptions. Collaborate with staff members, particularly for financial reconciliation.

Identify opportunities to improve efficiency and accuracy in data processing activities, leading to increased efficiency and productivity.

Collaborate with APDA colleagues and vendors to train team members on data standards, data entry processes, and Raiser’s Edge and Luminate reporting tools. Conduct refresher training sessions to ensure staff understand database standards and applications.

Provide support to APDA colleagues to answer questions and resolve issues.

Assist team members and other work groups in various capabilities related to Raiser’s Edge and Luminate, including but not limited to queries, reports and mailing list generation.

Generate reports to communicate key performance indicators, progress, and outcomes to stakeholders, enabling data-driven decision-making.

Create and maintain documentation for processes, system configurations, and user guides.

Qualification

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Raiser’s Edge NXTLuminate OnlineBlackbaud productsData managementData integrity best practicesExcelOmaticNetSuiteQGiv

Required

Bachelor's degree required.

Minimum of 3 years managing or supporting a CRM system, preferably within the nonprofit sector.

Expertise in Blackbaud products is critical, particularly RENXT and Luminate Online, as well as working knowledge of Excel, and familiarity with Omatic, NetSuite and QGiv is a plus.

Knowledge of data management, data integrity best practices, and troubleshooting techniques.

Strong analytical and problem-solving skills, with the ability to diagnose and resolve system issues.

Ability to work independently, set priorities, manage multiple projects, and meet deadlines.

Exemplary written and oral communication skills.

Incredible attention to detail and commitment to data security and confidentiality.

Ability to work effectively both independently and in a team environment.

Excellent interpersonal skills to engage and collaborate with diverse stakeholders at all levels.

Analytical mindset with the ability to interpret data, identify trends, and make data-driven recommendations.