Pentec Health · 1 day ago

Patient Services Coordinator

United States

Full-time

Remote

Mid, Senior Level

$22/hr - $22/hr

5+ years exp

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Responsibilities

Possess professional telecommunication skills to effectively troubleshoot and resolve complicated inquires/questions for RCM by monitoring the financial hotline and email, responding appropriately and providing support with benefit inquires, patient responsibility and financial hardship.

Ability to manage and troubleshoot and deescalate complaints, providing appropriate solutions and alternatives and follow up to ensure resolution.

Manage expiring financial hardship agreements, providing renewals when needed

Proactively works with RCM managers and supervisors to identify improvements

Support all Intake functions, as needed

Other job duties and special projects as assigned.

Qualification

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Customer service skillsHealthcare reimbursementTelecommunication skillsFinancial inquiriesInsurance verificationAuthorizationBillingCollectionsAccounts receivable coordinationHIPAA knowledge

Required

Ability to manage and troubleshoot and deescalate complaints, providing appropriate solutions and alternatives and follow up to ensure resolution.

Manage expiring financial hardship agreements, providing renewals when needed.

Proactively works with RCM managers and supervisors to identify improvements.

Support all Intake functions, as needed.

Other job duties and special projects as assigned.

Preferred

College degree or 5 or more years of experience in healthcare.

Experience in healthcare reimbursement with focus on intake, insurance verification, authorization and/or billing and collections functions such as coordination of accounts receivable in a multi-payer environment, locally and nationally – including but not limited to private pay, HMO, PPO, and State and Federal Payers.

Excellent written and verbal communications and exceptional customer service skills, with the ability to present complex financial analyses in simple terms to patients and/or guarantors to set up financial assistance or financial hardship waivers.

Demonstrate proactive problem solving and strong organizational skills with a thorough understanding of HIPAA requirements.