200+ applicants

Company

Amwell · 2 days ago

Associate Business Systems Analyst

Boston, MA

Full-time

Remote

Entry Level

$56K/yr - $77K/yr

1+ years exp

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Health CareInformation Technology

H1B Sponsor Likely

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Responsibilities

Salesforce Helpdesk Management: Oversee the Salesforce helpdesk, addressing support cases and interacting with a diverse range of internal stakeholders daily, often under tight deadlines.

Process Improvement: Continuously evaluate and enhance business processes to better serve end users, ensuring that the Salesforce system and related processes are optimized for efficiency and effectiveness.

Issue Resolution: Identify and analyze recurring issues and key themes, coordinate with IT and business resources to develop and implement solutions and document findings for ongoing reference.

Quality Assurance: Support QA testing, develop and maintain reports and dashboards, and conduct data cleansing activities within Salesforce.

Collaboration with Scrum Teams: Work closely with the Business Systems scrum teams to ensure timely delivery of automations and enhancements, providing input and support throughout the development process.

Documentation: Maintain comprehensive and up-to-date system documentation, policies, and procedures.

Data Management: Manage mass data imports and oversee manual or automated data entry and clean-up as necessary.

Metadata Maintenance: Ensure Salesforce metadata structure is maintained according to best practices.

CRM System Awareness: Keep abreast of other IT systems and business applications to provide informed recommendations for potential improvements and bug fixes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce Helpdesk ManagementSalesforce ADM201 certificationTableau for CRMSalesforce CPQSalesforce Data LoaderData ManagementAdvanced problem-solvingQuality AssuranceDocumentation

Required

Excellent communication skills with a proven ability to manage interactions with multiple stakeholders under tight deadlines.

Strong organizational skills, with a proactive approach to process improvement and user support.

Salesforce ADM201 certification or equivalent experience as a Salesforce super user.

1 to 2 years of professional experience in a similar or administrative role.

Advanced problem-solving skills with a focus on delivering actionable solutions.

Capable of effectively communicating complex technical information in both verbal and written formats.

A desire to continuously grow professionally and learn new skills.

Ability to manage and prioritize tasks across competing deadlines.

Preferred

Experience with Tableau for CRM

Experience with Salesforce CPQ

Experience with Salesforce Data Loader

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. Advanced degrees or certifications are a plus.

Benefits

Flexible Personal Time Off (Vacation time)

401K match

Competitive healthcare, dental and vision insurance plans

Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave

Non-birthing parents enjoy 10 weeks of paid leave

US employees experiencing reproductive loss are eligible for up to 7 days of paid leave

Employee Stock Purchase Program

Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program

Free Subscription to the Calm App

Tuition Assistance Program

Pet Insurance

Company

Amwell

Glassdoor

3.2

Amwell is a telehealth platform that provides its patients with more affordable, higher quality health care.

Founded in 2006

Boston, Massachusetts, USA

501-1000 employees

https://business.amwell.com

H1B Sponsorship

Amwell has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2022 (2)

2021 (3)