Globe Life American Income Division: McQuade Organization · 12 hours ago
Remote Customer Service Representative
Lincoln, NE
Full-time
Remote
Entry, Mid Level
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Responsibilities
Assist customers via phone, email, and chat to address inquiries and resolve issues
Provide accurate and clear information about our products and services
Help customers understand and manage their benefit packages effectively
Maintain professionalism and a positive, solution-focused attitude in all interactions
Keep detailed and accurate records of customer interactions and transactions
Meet and exceed performance targets, focusing on quality and customer satisfaction
Continuously look for ways to improve the customer experience and streamline processes
Qualification
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Required
Assist customers via phone, email, and chat to address inquiries and resolve issues
Provide accurate and clear information about our products and services
Help customers understand and manage their benefit packages effectively
Maintain professionalism and a positive, solution-focused attitude in all interactions
Keep detailed and accurate records of customer interactions and transactions
Meet and exceed performance targets, focusing on quality and customer satisfaction
Continuously look for ways to improve the customer experience and streamline processes
Excellent communication skills, both written and verbal – you’ll be talking with customers daily
Strong problem-solving and critical thinking abilities
Ability to multitask, prioritize, and stay organized in a fast-paced remote environment
Comfortable working with computer systems, customer service software, and CRM tools
A reliable internet connection and a dedicated, quiet workspace
High school diploma or equivalent
Preferred
Prior experience in customer service is a plus (we’ll train the right person!)
Some college coursework is a plus
Benefits
Health insurance
Retirement plans
Company
Globe Life American Income Division: McQuade Organization
Our organization has a long history and rich tradition of partnering with the labor community through national and local leaders, advocating for key issues and campaigns, and investing in a public policy agenda that reflects the core values of importance to all working people.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
