Russell Tobin ยท 22 hours ago
Technical Support Coordinator
Mason, OH
Contract
Remote
Entry Level
$17/hr - $18.50/hr
Maximize your interview chancesConsultingHuman Resources
Hiring Manager
Gaurav Singh Bundela
Insider Connection @Russell Tobin
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Responsibilities
Provide technical assistance and support for hardware, software, and system configuration issues.
Handle inbound calls and chats, resolving customer inquiries related to technical problems.
Document and track support requests, ensuring quality standards are met.
Complete training and transition phases, passing assessments to qualify for remote work.
Qualification
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Required
Provide technical assistance and support for hardware, software, and system configuration issues.
Handle inbound calls and chats, resolving customer inquiries related to technical problems.
Document and track support requests, ensuring quality standards are met.
Complete training and transition phases, passing assessments to qualify for remote work.
Preferred
Basic knowledge of Microsoft Windows, PC hardware, and troubleshooting.
Call center, technical support, or customer service experience is preferred.
Strong interpersonal skills with a customer-first attitude.
Availability for varied shifts, including evenings and weekends.
Must own a smartphone for multi-factor authentication.
Ability to set up and use provided equipment, including CPU, monitor, mouse, keyboard, headset, and ethernet cable.
Ability to work from home with minimal distractions.
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
401(k)-retirement savings
Life & disability insurance
An employee assistance program
Legal support
Auto, home insurance
Pet insurance
Employee discounts with preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
Company data provided by crunchbase
