Masabi · 1 day ago

Junior Account Manager

United States

Full-time

Remote

Entry Level

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AppsFinTech

Growth Opportunities

Hiring Manager

Mathieu Basset

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Responsibilities

Serving as the primary point of contact for a small portfolio of client accounts, ensuring that their needs and expectations are met.

Developing strong relationships with clients to foster trust, loyalty, and growth opportunities.

Organizing and leading regular business reviews and account planning sessions following the standard Account Management customer journey model

Crafting robust account plans that clearly map client adoption, upsell opportunities, and retention strategies that drive long-term success

Identify and establish clear pathways for upselling and cross-selling additional services to meet client objectives

Facilitate contract and change order signatures in line with agency goals

Define, track, and improve drivers of volume growth and profitability for each account

Utilize Account Management tools like scorecards, dashboards, and KPI reports to drive adoption to strengthen partnerships

Supporting operational strategy and innovation to drive business goals for revenue, operational performance, and profitability

Championing the ‘voice of the customer’ at internal reviews with Product, Engineering, Finance and other teams

Work with teams like Bids, Legal, and Finance to secure agency contracts and improve internal processes

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementCustomer SuccessSalesSaaS ExperienceMarketing Principles

Required

Previous experience in a customer-facing role including but not limited to account management, customer success/services, or sales; preferably in a SaaS environment.

Excellent written and oral communication skills with the ability to influence and provide insights.

Detail oriented with an ability to multitask and prioritize tasks effectively.

Comfortable negotiating and securing contract extensions and renewals.

Knowledge of marketing and sales/BD principles and practices.

Strategic mindset motivated by achieving short and long-term growth goals.

Excited by the opportunity for Account Management career progression through learning and growing alongside a cross-functional team.