Birdeye Australia · 1 day ago
Customer Success Manager, Commercial
Dallas, TX
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Manage and grow our upmarket client base.
Help new Birdeye users get started and learn about their business and customer experience needs.
Ensure that clients know how to use Birdeye to their maximum benefit.
Craft communication and education tailored to each client's specific business processes.
Account onboarding, training, management, retention, renewal, and expansion.
Listen to business customers and use expertise, creativity, and passion to meet their needs.
Positively impact and manage the customer’s overall experience with Birdeye.
Qualification
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Required
Bachelor’s degree in technology, engineering, science, mathematics, business or equivalent experience
3+ years experience in professional services or B2B account management, preferably in SaaS
Proven ability in organization, project management, time management, and communication skills
Knowledge of CX/SEM/SEO/advertising/social media
Technical experience or aptitude in working with SaaS platform configuration and troubleshooting
Experience with online subscription / SaaS products is a must
Energetic extroverted personality–you love working with customers and are customer obsessed
Enthusiasm for troubleshooting issues; excited to learn and use new products/features
Ability to quickly grasp and succinctly explain technological and business concepts
Proven track record in managing enterprise customer relationships and delivering results
Ability to stay calm and manage clients even under adverse conditions
Strong communication skills and technical aptitude
Diligence and organization in follow-up processes – document all calls/customer interactions in CRM
Preferred
Experience in Customer Experience / Reputation Management, Social Media Campaigns
Up-sell and value-selling experience
Benefits
100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
Flexible PTO
401(k) with company match
Flexible work from home options available
Maternity & Paternity Leave
Employee Resource Groups - network with like-minded "Birds"
Abundant opportunities that come with a dynamic and fast-growing organization!
Company
Birdeye Australia
Australia’s leading all-in-one customer experience and reputation management platform - trusted by thousands of local businesses.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-02-02Acquired
Leadership Team
Tony Van-Eyk
Director and Co-Founder
Shane W.
Founder and Director
Company data provided by crunchbase
