WebstaurantStore · 14 hours ago
Customer Solutions Specialist 11:30 AM – 8 PM EST
Lititz, PA
Full-time
Remote
Entry Level
$25/hr - $25.70/hr
1+ years exp
Maximize your interview chancesConsumer GoodsIndustrial
No H1B
Insider Connection @WebstaurantStore
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
Ensure that customers always have the most complete and up-to-date information about the status of their orders
Switch tasks as needed based on the current needs of the department
Partner with other departments within and outside of Customer Solutions to support both the customer and the company
Approach escalated customer situations with care and tact utilizing de-escalation techniques to maintain the relationship and drive towards a resolution
Receive regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine tune skills and abilities
Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
Be flexible and adapt to change as we continue to grow as a company
Regularly connect via video for one-on-one meetings as well as team meetings
Continue to invest in your own learning and training to enhance your abilities in the role
Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
At least 1 year of customer-facing experience or a college degree required
Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
Excellent verbal and written communication skills; conversational fluency in English required
40 Words Per Minute (WPM) typing speed required
Consistent 75mbps download/10mbps upload internet speeds are required
The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period
Access to a reliable and secure high-speed internet connection
Access to a home router and modem
A dedicated home office space that is noise- and distraction-free
A valid, physical address (apartment, suite, etc.)
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.
Preferred
Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks
Wired connection is preferred, if possible
Benefits
Paid time off
Medical/dental coverage (including telemedicine)
401k match
Paid parental leave (based on tenure)
Company
WebstaurantStore
Since WebstaurantStore's start in 2004, we have worked hard to build an innovative, easy-to-use website that meets the purchasing needs of foodservice professionals throughout the world.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Laura Brent
Conversion Rate Optimization (CRO) Lead
Luara Da Silva, MBA
Partnership & Project Coordinator
Recent News
Company data provided by crunchbase
