Ztek Consulting ยท 12 hours ago
UCCE and UCM App lifecycle Systems Engineer
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Responsibilities
Designing and managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, and CUIC.
Good Understanding and work Experience in third-party products like Appspace, eGain, Avaloque, Calabrio, and Acqueon.
Must have hands-on experience in VXML gateways, VVBs, and SIP proxies.
Must have hands-on experience with the following Cisco voice applications.
Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, and Redsky.
Experience with routine system administration tasks such as OS and application patches, upgrades, and backups of the voice environment.
Information Technology Infrastructure Library (ITIL) framework, with a focus on Availability management, Release management, and Change Management.
Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation).
Qualification
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Required
Designing and managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, and CUIC.
Good Understanding and work Experience in third-party products like Appspace, eGain, Avaloque, Calabrio, and Acqueon.
Must have hands-on experience in VXML gateways, VVBs, and SIP proxies.
Must have hands-on experience with the following Cisco voice applications.
Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, and Redsky.
Experience with routine system administration tasks such as OS and application patches, upgrades, and backups of the voice environment.
Information Technology Infrastructure Library (ITIL) framework, with a focus on Availability management, Release management, and Change Management.
Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation).
Company
Ztek Consulting
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for its clients.
H1B Sponsorship
Ztek Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase