Gift of Hope Organ & Tissue Donor Network · 1 day ago
Donor Resource Coordinator
United States
Full-time
Remote
Entry Level
$43K/yr - $59K/yr
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Responsibilities
Acquire and manage confidential records, and ensure that information is protected according to all standards, regulations, and policies
Collect pre-screening information on all incoming donor-related calls, documenting the information according to Gift of Hope’s policies and procedures
Evaluate incoming organ, tissue and eye referrals for initial donor eligibility; forward appropriate referrals to eye banks in accordance with established protocols
Update relevant stakeholders on the status of active referrals in a timely manner
Coordinate logistics on referrals in a timely manner, documenting information concurrently within the appropriate systems
Communicate accurate referral information with the appropriate supervisor or administrator on call, and/or partner organization(s)
Secure permission of county coroner or medical examiner for the recovery of donated tissue/eyes
Follow up with hospital staff to determine status on pending organ and tissue referrals
Review Uniform Donor Risk Assessment Interviews thoroughly and accurately; ensure appropriate screening was conducted and processor requirements are met prior to coordination of logistics
Qualification
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Required
Acquire and manage confidential records, and ensure that information is protected according to all standards, regulations, and policies
Collect pre-screening information on all incoming donor-related calls, documenting the information according to Gift of Hope’s policies and procedures
Evaluate incoming organ, tissue and eye referrals for initial donor eligibility; forward appropriate referrals to eye banks in accordance with established protocols
Update relevant stakeholders on the status of active referrals in a timely manner
Coordinate logistics on referrals in a timely manner, documenting information concurrently within the appropriate systems
Communicate accurate referral information with the appropriate supervisor or administrator on call, and/or partner organization(s)
Secure permission of county coroner or medical examiner for the recovery of donated tissue/eyes
Follow up with hospital staff to determine status on pending organ and tissue referrals
Review Uniform Donor Risk Assessment Interviews thoroughly and accurately; ensure appropriate screening was conducted and processor requirements are met prior to coordination of logistics
Working knowledge of medical terminology
Ability to make sound clinical assessments in a high pressure environment
Ability to stay focused in an environment that has constant activity
Ability to maintain a positive and professional manner and to provide excellent customer service when dealing with all Gift of Hope partners
Excellent verbal and written communication skills
Consistent demonstration of attention to detail, precision, accuracy, and a sense of urgency
Ability to express empathy
Keen attention to detail to ensure that pertinent data about donors is collected and recorded accurately and all processes are followed consistently
Basic computer and Microsoft Office skills, including the ability to simultaneously: type and talk, manage multiple electronic chat conversations and referrals, navigate multiple systems and programs, and perform basic troubleshooting
Ability to practice with a high degree of autonomy and utilize all available resources to problem solve
Excellent prioritization skills and ability to effectively manage multiple tasks with strict deadlines
Ability to work collaboratively and respectfully with internal stakeholders and partner organizations
Preferred
Associate’s degree in a health- or science-related field preferred, or equivalent work experience
Company
Gift of Hope Organ & Tissue Donor Network
Gift of Hope Organ & Tissue Donor Network is proud to serve as the federally designated not-for-profit agency that coordinates organ and tissue donation and supports families of donors in the northern three-quarters of Illinois and northwest Indiana.
Founded in 1986
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Edward Marchewka
VP, IT and Quality Services, & Strategic Planning
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