Call Center Representative/Customer care Representative @ Amer Group | Jobright.ai
JOBSarrow
RecommendedLiked
0
Applied
0
External
0
Call Center Representative/Customer care Representative jobs in United States
64 applicants
expire-info-iconThis job has closed.
company-logo

Amer Group · 20 hours ago

Call Center Representative/Customer care Representative

ftfMaximize your interview chances
Commercial Real EstateHospitality
check
Work & Life Balance

Insider Connection @Amer Group

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Answer incoming phone lines
Follow guidelines dictated in quality program for each call.
Ensure security procedure are met in every interaction
Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.
Ensure correct information is communicated in each interaction.
Maintain call talk times while applying all file facts
Following details of required call scripts
Process incoming Level 1 docs
Maintain quality performance in processing
Ensure all processing and call goals are met
Performs other functions as assigned
Follow processing guidelines as

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Service SkillsCall Center ExperienceFluent EnglishPC ProficiencyDe-escalation TechniquesManual DexterityKeyboard Skills

Required

High School Diploma or GED required
2+ year of call center experience
Demonstrate customer service skills is required
Able to function between two departments incoming calls
Fluent English: 2 years (Required)
Answer incoming phone lines: 2 years (Required)
demonstrate customer service skills: 2 years (Required)
use of a PC, phone, sorting, filing and: 2 years (Required)

Preferred

Additional education is preferred
good keyboard skills: 2 years (Preferred)

Benefits

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Company

Amer Group

twittertwitter
company-logo
Amer Group is the umbrella company for subsidiaries engaged in hospitality, construction, real estate development and agriculture.

Funding

Current Stage
Late Stage
Company data provided by crunchbase
logo

Orion

Your AI Copilot