168 applicants

Company

GreenSky® · 20 hours ago

Customer Service Representative

Georgia, United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Providing exceptional customer support

Handling inquiries

Resolving issues

Ensuring customer satisfaction

Gathering customer information

Assessing and fulfilling customer needs

Educating the customer to solve concerns on the initial call

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call Center ExperienceCustomer Service SoftwareFinancial Service ExperienceMicrosoft Office/TeamsHigh-Volume InquiriesSABAUltiProConstructive FeedbackBilingual (English/Spanish)

Required

2+ years of experience in a call center or help desk capacity required.

Ability to simultaneously navigate multiple systems and computer screens while engaging a customer over-the-phone

Proficient in customer services software and tech applications such as Microsoft Office/Teams, SABA, and UltiPro

Ability to handle high-volume inquiries in a fast-paced environment

Open-minded and adaptable with willingness to embrace learning new skills and change

Demonstrate a passion for excellence with respect to treating and caring for customers

Strong decision making and analytical abilities

Ability to troubleshoot customer issues over the telephone

Strong detail orientation and communication/listening skills

Willingness to work a flexible schedule

Willingness to accept constructive feedback and turn into actions

Highly developed sense of urgency and commitment to customer satisfaction

Ability to work independently and as part of a team

High School diploma, GED, or equivalent required

Preferred

Financial service experience strongly preferred

Bilingual English and Spanish is not required, but is highly preferred

Company

GreenSky®

Glassdoor

3.4

GreenSky® helps home improvement Businesses grow through a frictionless point-of-sale lending solution that offers access to increased buying power for qualified Customers.

Founded in 2006

Atlanta, Georgia, USA

1001-5000 employees