IT and Network Support Contractor @ Infinera | Jobright.ai
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Infinera · 1 day ago

IT and Network Support Contractor

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Growth Opportunities

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Responsibilities

Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
Maintain a high level of customer service by responding to user requests in a timely fashion and work independently to complete assigned tasks as quickly as possible.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents to support team where necessary.
Accurately record, update and document requests using the IT Helpdesk system.
Assist with administration of Office365 including email and SharePoint.
Maintain Windows Active Directory, Users, Groups and other records as needed.
Be able to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Work within the relevant legislation, policies and procedures.
Troubleshooting issues relating to AV equipment and conference rooms.
Install, configure, and test computer hardware, networking software and OS software both manually and via endpoint management tools.
Assist in planning, coordination, and implementation of company network security measures to protect data.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

WindowsActive DirectoryMicrosoft OfficeVirtualization technologiesEndpoint maintenanceSoftware installationNetwork securityWindows 10Windows 7MS Endpoint Configuration ManagerIntuneAutoPilotAV equipment troubleshootingCyber security understandingDocumentation skills

Required

Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
Maintain a high level of customer service by responding to user requests in a timely fashion and work independently to complete assigned tasks as quickly as possible.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents to support team where necessary.
Accurately record, update and document requests using the IT Helpdesk system.
Assist with administration of Office365 including email and SharePoint.
Maintain Windows Active Directory, Users, Groups and other records as needed.
Be able to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Work within the relevant legislation, policies and procedures.
Troubleshooting issues relating to AV equipment and conference rooms.
Install, configure, and test computer hardware, networking software and OS software both manually and via endpoint management tools.
Assist in planning, coordination, and implementation of company network security measures to protect data.
Be a highly self-motivated team player with the skills and ability to manage changing priorities.
Understanding of Office365 including SharePoint, Exchange Online and Skype for business.
Assist remote users over the phone and through Skype for Business.
Create, maintain, and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Experience with Microsoft Office365, Active Directory administration, and virtualization technologies.
Experience with endpoint maintenance, software installation, diagnostics, and repair.
Proficient with Windows 10, Windows 7, and Microsoft Office suite.
Network peripheral configuration, management, firmware upgrades, and diagnostics.
Demonstrable skills debugging issues on client machines.
Demonstrable understanding of cyber security.
Able to learn quickly and work productively.

Preferred

Experience with MS Endpoint Configuration manager (formerly System Center Configuration Manager), Intune and AutoPilot – big plus

Company

Infinera

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Infinera provides open optical networking solutions and advanced optical semiconductors for enterprise, government, and carrier networks.

Funding

Current Stage
Public Company
Total Funding
$625.8M
Key Investors
Governor’s Office of Business & Economic DevelopmentAgilent Ventures
2024-06-27Acquired
2023-11-17Grant· $14M
2022-08-02Post Ipo Equity· $362.5M

Leadership Team

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David Heard
Chief Executive Officer
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Alex Derecho
SVP of Global Services
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Company data provided by crunchbase
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