144 applicants

Company

swipejobs · 2 days ago

Information Technology Project Lead

United States

Full-time

Remote

Senior Level, Lead/Staff

$29/hr - $33/hr

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Responsibilities

Work closely with Sales Enablement Director and business partners to identify Salesforce in-app content needed to guide Sales reps.

Identify the needs and requirements for a seamless in-app experience.

Create and deliver high-quality, internal facing content via Pendo to support the Salesforce experience for our CAS sales teams.

Optimize the CAS user experience of Pendo in-app guidance content via A/B testing and creatively identify ways to improve content engagement and overall, in-app experience.

Support effective Pendo in-app content QA and testing.

Troubleshoot with Pendo Support Gartner colleagues to solve any issues

Utilize Pendo Analytics capabilities to provide data-driven analysis of user behavior and recommendations to improve content.

Identify and recommend process improvements to Sales Enablement Director and business partners as required.

Support Sales Enablement Director and business partners on Pendo analytics requests

Support Sales Enablement Director to interpret analytics related to adoption metrics

Ensure effective and timely issue resolution for all Pendo issues that arise from CAS reps and CAS business.

Act as a subject matter expert for Pendo capabilities

Assist in training other team members and stakeholders on how to create and manage content effectively and how to consume analytics effectively via Pendo

Establish and maintain relationships with internal counterparts and external vendor partners to support Pendo content development, technical troubleshooting, learn best practices and strategies

Maintain familiarity with latest Pendo product capabilities and adopt these insights into daily work

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PendoPendo AnalyticsA/B testingContent creationData-driven analysisTechnical troubleshootingUser experience optimizationRelationship managementProcess improvement

Required

Work closely with Sales Enablement Director and business partners to identify Salesforce in-app content needed to guide Sales reps.

Identify the needs and requirements for a seamless in-app experience.

Create and deliver high-quality, internal facing content via Pendo to support the Salesforce experience for our CAS sales teams.

Optimize the CAS user experience of Pendo in-app guidance content via A/B testing and creatively identify ways to improve content engagement and overall, in-app experience.

Support effective Pendo in-app content QA and testing.

Troubleshoot with Pendo Support Gartner colleagues to solve any issues.

Utilize Pendo Analytics capabilities to provide data-driven analysis of user behavior and recommendations to improve content.

Identify and recommend process improvements to Sales Enablement Director and business partners as required.

Support Sales Enablement Director and business partners on Pendo analytics requests.

Support Sales Enablement Director to interpret analytics related to adoption metrics.

Ensure effective and timely issue resolution for all Pendo issues that arise from CAS reps and CAS business.

Act as a subject matter expert for Pendo capabilities.

Assist in training other team members and stakeholders on how to create and manage content effectively and how to consume analytics effectively via Pendo.

Establish and maintain relationships with internal counterparts and external vendor partners to support Pendo content development, technical troubleshooting, learn best practices and strategies.

Maintain familiarity with latest Pendo product capabilities and adopt these insights into daily work.