Beauty by Imagination (BBI) · 19 hours ago
Ecommerce Customer Service Agent
New York, United States
Full-time
Remote
Entry Level
$40K/yr - $50K/yr
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Responsibilities
Ensure every customer inquiry from every touch point (phone, email, chat) receives a knowledgeable, friendly, swift and effective response
Resolve all customer-related inquiries and issues accurately and efficiently
Via a deep understanding of BBI’s mission and product lines, offer personalized recommendations and suggest product substitutions as needed
Communicate potential problems and opportunities, relevant customer feedback, and issue escalation to help the organization continuously improve customer service
Identify and report possible website errors and technical problems
Manage and respond to product reviews and questions on site
Support the Customer Service Manager in implementing customer service policies and procedures
As needed, enter phone orders into the store platform accurately and efficiently
Support the Customer Service Manager as needed
Qualification
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Required
Proven experience providing customer service support in an ecommerce environment
Previous experience as a live chat agent, preferably for multiple brands
Working knowledge of customer service software, databases and tools (Zendesk and Zendesk Chat, for example)
Customer service orientation and positive attitude
Proficiency in English
Outstanding written and verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively and with little oversight
Strong organizational and problem-solving skills
High level of accuracy and attention to detail
Flexibility and responsiveness to continually changing and sometimes unpredictable contact volume
Preferred
Familiarity with Microsoft Outlook and NetSuite and/or Shopify a plus
Company
Beauty by Imagination (BBI)
Beauty by Imagination is a haircare industry leader, dedicated to boosting inner confidence and joy with imaginative solutions for every hair moment.
Founded in 1977
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Doug Gillespie
CEO
Francesca Raminella
Chief Executive Officer
Company data provided by crunchbase
