City Electrical Factors · 1 day ago

Global Head of Domain (Customer, Sale & Order Fulfilment)

Any Location

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

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Responsibilities

Lead the delivery of initiatives (SaaS, hybrid, bespoke software) for a specified domain(s), ensuring that the scope, timeline, budget and business benefits are achieved.

Recruit, develop, coach and lead the domain team (working with the Practice Leads to ensure consistency and appropriate skill level) with the domain leadership fostering collaboration with other domains outside of your scope of responsibility.

Lead effective performance outcomes for the domain team members and enabling standardisation and consistency across the domain.

In conjunction with the Global IT Leadership and Enterprise Architecture source, select, partner and 3rd party partners to help deliver initiatives within your domain. Proactively partner and manage 3rd party relationships to realise value.

Partner with the Global Delivery Director to facilitate the movement of resources across the Domains in line with capacity needs of the Domains, aligned to delivery priorities driven by the business.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Agile methodologiesStakeholder managementService managementChange managementHybrid software deliveryBespoke software deliveryPoint of sale systemsOrder fulfilment solutions

Required

Exceptional leadership capability. Able to create and lead inclusive teams across the entire landscape of IT and business to collaborate and work together to achieve results in a matrix organisation.

Strong track record in leading large-scale business driven IT programmes of work successfully achieving the desired benefits and outcomes.

Expertise in agile/lean/waterfall methodologies as well as operations and service management.

Self-motivated and able to work without high levels of supervision.

Ability to deal with and navigate through ambiguity and uncertainty, leading change and innovation with purpose.

Strong influencing and stakeholder management, able to influence with impact and courage.

Good attention to detail, a strong analytical mind and excellent organisational skills.

Must be able to be hands on as well as strategic.