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Company

Grainger · 21 hours ago

Virtual Technical Product Support Specialist - Pumps

Pheasant Hollow N, IL

Full-time

Remote

Senior Level

7+ years exp

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Comp. & Benefits

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Responsibilities

Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.

Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.

Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations

Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.

Capture and forward feedback product teams about products based on interaction with customers and field team members.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PumpsPlumbing systemsCentrifugal pumpsPositive displacement pumpsWastewater removalChemical processingFood processingHVAC pumping systemsInstallationTechnical product supportComputer proficiency

Required

7+ years of relevant job experience or hands-on field experience installation, maintenance, troubleshooting & repair of pumps and plumbing products and systems.

Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

Preferred

Knowledge of centrifugal Pumps and positive displacement pumps.

Knowledge of wastewater removal, chemical and food processing, and pumping systems for heating, ventilation, and air conditioning.

Knowledge of Installations, repair, and maintain pipes, valves, fittings, drainage systems, and fixtures in commercial and residential structures.

Benefits

Medical, dental, vision, and life insurance plans

Paid time off (PTO) and 6 company holidays per year

Automatic 6% 401(k) company contribution each pay period

Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement

A comprehensive set of emotional, financial, physical, and social wellbeing programs

Company

Grainger

Glassdoor

4.1

As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support.

Founded in 1927

Savannah, Georgia, USA

10001+ employees