IronEdge Group · 1 day ago
Systems Engineer I/II/III
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Information ServicesInformation Technology
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Responsibilities
Perform complex configuration and troubleshooting to software or equipment following design or installation specifications and best practices.
Aid in the development and deployment of enterprise-level solutions for client technology systems that include cloud, on-premise, colocation, and hosted environments.
Deliver end-user training on hardware and software.
Work with the Project Manager to define project timelines, plans and schedules.
Mentor team members and ensure adherence to the project timelines, budget, and communication strategy.
Drive successful project completion.
Ensure that incidents and project tickets are filled out according to company standard and time is entered accurately.
Create documentation, including runbooks, as-built documentation, system diagrams, and client technology roadmaps.
Collaborate with cross-functional teams to resolve issues quickly and effectively.
Organize personal workload to complete projects assigned within deadlines and escalate issues where appropriate, reporting results to leadership.
Participate in an after-hours, on-call rotation to provide support for emergency client issues.
Qualification
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Required
3+ years of experience, or 1+ years of experience with a Bachelor’s degree in a related field
MS or AZ Certifications or equivalent training
Experience in customer service or support center systems
Develop, deploy and/or troubleshoot complex infrastructure implementations both on premise and in the cloud
Develop clear and concise technical documentation and deliverables
Ability to interact and communicate professionally with client executives
Keen ability to problem solve
Ability to plan logically
Advanced Solutions Design Ability
All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities
Must be proficient at an advanced level in most of the following technologies: Advanced Solutions Design Ability
Preferred
Microsoft Windows Server: 1 year
firewall installation: 1 year
Managed Services Provider: 1 year
None
Benefits
Medical, Dental, and Life Insurance
Vision Insurance
AD&D Insurance
Short-Term and Long-Term Disability Insurance
Flexible Spending Account and Health Savings Account
Flexible Time Off plus Holidays
Matching 401k
Company
IronEdge Group
IronEdge is the premier IT solutions provider for local businesses.
Funding
Current Stage
Growth StageRecent News
Business Wire
2023-09-13
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