InfiCare Inc · 22 hours ago
Customer Service Specialist(MST, PST)
United States
Contract
Remote
Entry Level
$17/hr - $17/hr
2+ years exp
Maximize your interview chancesInformation Technology & Services
No H1B
Hiring Manager
Nomaan Chaudhary
Insider Connection @InfiCare Inc
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Responsibilities
Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational)
Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes
Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures
Interacts with hospitals, physicians, beneficiaries, or other program recipients
Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party
Meets or exceeds standards for call volume and service level per department guidelines
Initiates files by collecting and entering demographic, provider, and procedure information into the system
Serves as liaison between the Review Supervisors and external providers
Maintains logs and documents disposition of incoming and outgoing calls
Qualification
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Required
High School diploma or equivalent
2+ year’s customer service/telephone experience in a similar call center environment and/or industry.
Must have ability to effectively communicate with team members and external customers
Must have ability to research and resolve issues related to Medicaid program and service eligibility
Preferred
Previous experience in the medical office or other medical setting preferred
General knowledge of eligibility verification (Medicaid eligibility and program requirements for specific program of focus preferred)
Knowledge of CPT and HCPCS codes preferred
PC proficiency to include Microsoft Office Suite
Experience with Microsoft programs
Company
InfiCare Inc
Based in the Washington DC area, since 2001 InfiCare has been providing IT, HealthCare and non-technical staffing services to its clients across the US.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
