66degrees ยท 2 days ago
Conversational Architect
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Lead discovery workshops to capture business requirements, success criteria, and constraints to understand and prioritize, document virtual agent requirements, build virtual agents that are conversational, friendly, engaging and efficient
Be able to present the conversational agents in Dialogflow CX to customers and work through QA issues, feedback, and troubleshooting
Creatively solve problems using all components of Dialogflow CX - including generators, data stores, and generative fallback
Work closely with product, development, and engineering teams to validate design solutions, and participate in iterative product enhancement cycles
Create new concepts, wireframes, mockups, and prototypes based on internal requirements and creative briefs
Establish visual and interactive standards documentation, and work with the development team to ensure that designs fit the technical specifications of the product or application
Cultivate an understanding of industry trends and regularly use this information
Qualification
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Required
2-3+ years experience in Architecting, Designing, and Building virtual agent solutions (preferably Dialogflow CX)
Experience bringing a virtual agent to market (or working on an already-deployed virtual agent), either externally for customers or internally for company associates
Intimate knowledge of NLP, NLU, and the complexities of creating and maintaining strong models, intents, and entities
Strong understanding of the importance of data to the overall virtual agent continuous improvement lifecycle
Experience working with programming languages like Java or Python to pass data between source systems for use in virtual agent flows
Excellent communication, presentation, and interpersonal skills, and the ability to articulate strategies to clients
Up-to-date knowledge of web and mobile trends and technology, and thorough understanding of interface design and usability standards
Strong conceptual skills and proven ability to create rapid wireframes/mockups and prototypes
Preferred
Experience designing for both chat and voice virtual agents a plus
Prior experience with user dashboards or analytical applications is a plus (Looker, Tableau, Power BI, etc.)
Company
66degrees
66degrees is a leading google cloud premier partner that specializes in business consulting and services.
501-1000 employees
H1B Sponsorship
66degrees has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (8)
Funding
Current Stage
Late StageLeadership Team
Darshan Puttannaiah
Chief Technology Officer
Pankaj Chugh
President & COO
Recent News
Company data provided by crunchbase
