Customer Care Representative @ U.S. Bank | Jobright.ai
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U.S. Bank · 1 day ago

Customer Care Representative

positionRemote, United States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$20/hr - $22/hr
date1+ years exp
ftfMaximize your interview chances
BankingFinancial Services
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Actively Hiring

Insider Connection @U.S. Bank

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Responsibilities

Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned.
Responds to telephone inquiries, requests and problems from merchants.
Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals.
Communicates applicable policies, procedures and practices to merchants.
Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceTelephone communication skillsContact center experienceComplex problem resolutionComputer navigation skillsMicrosoft Office proficiencyCommitment to customer serviceTime management skills

Required

High school diploma or equivalent
Typically, at least six months of customer service experience

Preferred

Effective telephone, interpersonal and verbal communication skills
At least 12 months experience working in a contact center environment
Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
Ability to identify and resolve/escalate complex problems
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Proven commitment to high quality customer service
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Company

U.S. Bank

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Glassdoor
3.6
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At U.S.
dateFounded in 1968
location
Minneapolis, Minnesota, USA
people-size10001+ employees
web-link
http://www.usbank.com

Funding

Current Stage
Public Company
Total Funding
$991M
Key Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO

Leadership Team

Z
Zachary Boyers
CEO
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John C Stern
CFO
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Recent News

Morningstar, Inc.
U.S. Bank Decreases Prime Lending Rate to 7.50 Percent
2024-12-19
StreetInsider.com
U.S. Bancorp (USB) Declares $0.50 Quarterly Dividend; 3.9% Yield
2024-12-11
Business Wire
U.S. Bancorp announces quarterly dividends
2024-12-11
Company data provided by crunchbase
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