Russell Tobin · 1 day ago

Human Resources Coordinator

Mason, OH

Part-time

Remote

Entry Level

$24/hr - $27.14/hr

2+ years exp

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ConsultingHuman Resources

Hiring Manager

Jessa Valete

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Responsibilities

Provide exceptional customer service to managers and employees via email and, when needed, phone communication. Respond promptly, professionally, and thoroughly to employee inquiries.

Understand and apply company policies, procedures, and applicable laws to effectively identify, prioritize, and resolve or escalate employee concerns within established timelines.

Efficiently intake employee requests and resolve or escalate issues as appropriate, involving additional management and cross-functional partners when needed.

Support Employee Relations by overseeing the e-Service process. Apply critical thinking to review and assign cases based on tier matrix and risk assessment. Ensure case intake and reassignment is objective and unbiased.

Navigate back-end systems to support revisions, uploads, and organizing information, communications, and policies within systems and websites.

Oversee the Employee Relations hotline, reviewing initial intake, evaluating case type, and escalating based on tier matrix. Post-investigation closure of hotline cases for reporting purposes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Employee RelationsHR experienceFederal employment lawState employment lawMicrosoft ExcelMicrosoft WordFlexible in high-pressure