42 applicants

Company

Greenway Health · 1 day ago

Client Care Advisor Specialist

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Maximize your interview chances

Health CareInformation Technology

Insider Connection @Greenway Health

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Receives and responds to highly technical incoming client requests via telephone and web portal

Identify, assess, and prioritize the resolution of all new and existing issues

Makes independent diagnosis of patient and/or business risk utilizing/involving regulatory groups as necessary

Monitors, documents, and manages the resolution process while effectively communicating status with the customer to maintain a high degree of client satisfaction

Guides clients to the usage of self‐help resources

Participates in the process to elevate Job and escalate issues as appropriate, assists team leads and less experienced specialists with reviewing elevations/escalations, as well as monitoring Parent cases where applicable

Provides highly technical guidance to peers in resolving customer issues, acts as a resource to other specialists on solutions and possible root causes, and offers technical approval for specific solutions as needed

Sets technical direction for the support department utilizing knowledge and skills to determine appropriate technical procedures to be taken to resolve issues

Participates in various technical software groups, committees, and project teams, focused on high‐level technical review and setting or product direction with supportability and client satisfaction as primary goals

Integrates with areas outside of support in order to mitigate technical risk with new or updated products

All other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceTechnical support experienceHealthcare industry experienceWindows ServerWorkstation O/SIT Support role experienceMicrosoft OfficeClinical workflowsPractice management processesNetworking knowledgeCitrix knowledgeMedical software troubleshootingOffice productivity toolsCisco certificationCompTIA certification

Required

High School Diploma/GED

BA or equivalent work experience

Five (5)+ years of experience in a customer service environment.

Experience with office productivity tools such as word processing and spreadsheet applications required

Experience with Workstations and or Servers

Experience with Windows and or Linux

Experience with switches, routers, and or wireless networking

Prior experience working in an IT Support role in a busy technology call center or related experience

Thorough knowledge of at least one of the following: clinical workflows, practice management processes, imaging or peripheral systems, which may include networking, wireless and common peripherals.

Knowledge of terminal services or Citrix

Technical competencies required: Windows Server, Workstation O/S, Basic working knowledge of Microsoft Office

Strong verbal and written communication, problem-solving/analytical, and troubleshooting skills.

Excellent customer service skills.

Must be able to organize and manage workload efficiently and prioritize projects with minimal supervision.

Ability to demonstrate detailed knowledge of specific products or O/S skills.

Must be able to work with minimal supervision to perform varied work that may be somewhat difficult in character.