65 applicants

Company

Evolve · 1 day ago

Account Manager

United States

Full-time

Remote

Mid Level

$76K/yr - $76K/yr

3+ years exp

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Responsibilities

Retain a high-value book of business of :150 Evolve owners

Grow strong and strategic relationships with existing Evolve owners and work to retain current owners to help reduce churn.

Act as a performance expert by delivering key analytical data on owners real estate portfolios.

Position yourself as an expert and a go-to resource for Evolve owners to have a one-stop shop for support, success, and growth

Be proactive in your book of business

Cross-sell additional Evolve service offerings to maximize the value of your book of business while staying up to date on industry news and trends in the short-term rental space.

Increase NPS and LTV of book of business through upselling of management tiers, expanded calendar availability, upgraded amenities, additional properties, and other value-add services.

Provide market and property analysis to owners to help them identify opportunities to grow their portfolios with Evolve

Conduct in-depth monthly and quarterly performance reviews with owners

Cross-functional collaboration with all departments internally to provide the best owner experience.

Staying up to date on industry news and trends to provide recommendations to owners on potential impacts on their business

Capture owner feedback and preferences to inform future product and service roadmaps

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementTravel Industry ExpertiseReal Estate Industry ExpertiseReal Estate LicenseMortgage LicenseStrategic ThinkingSpanish ProficiencyLinkedin Learning CertificationsCompetitive MentalityDirect CommunicationGoal-Oriented

Required

3+ years of account management experience

Travel/Hospitality/ Real Estate Industry Expert

Excellent active listening skills and the ability to simplify otherwise complex problems

Adaptable and flexible in a rapidly changing environment

Professional verbal and written communication skills

Analytical, organized and detail-oriented

A goal-oriented, competitive mentality

Strategic Thinker/ Solution-Oriented/ Problem Solver

Direct and clear communicator

Willingness to go above and beyond for your colleagues and owners

Preferred

Real Estate License

Mortgage License

Linkedin Learning Certifications

Proficiency in Spanish

Benefits

Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.

Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.

Health & Wellness: Comprehensive medical, dental, and vision plans (100% employer-paid for individual enrollment), 10 free mental health visits, and pet insurance.

Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.

Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.

Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact.

Connection: Employee Resource Groups celebrating our diverse communities at Evolve.