Be an early applicantLess than 25 applicants

Company

Ensemble Health Partners · 23 hours ago

Five Nine Engineer

United States

Full-time

Remote

Mid, Senior Level

$101K/yr - $193K/yr

7+ years exp

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Responsibilities

Lead the development, implementation, and maintenance of advanced conversational AI into telephony systems to enhance customer interactions.

Work closely with cross functional teams, including telephony engineers and customer experience specialists to ensure the virtual agent aligns with business objectives and delivers seamless user experience.

Collaborate with telephony teams to implement intelligent virtual assistant (IVA) capabilities within existing systems.

Ensure smooth integration with telephony protocols, IVR platforms and backend systems for robust call handling.

Partner with customer experience teams to design conversational flows that are intuitive and user centric.

Incorporate feedback from users to continuously refine the virtual agent’s performance.

Work closely with AI teams to enhance the virtual agent’s understanding and responsiveness and optimize system scalability, reliability and security for handling high call volumes.

Leverage analytics to monitor key metrics such as call resolution rates, customer satisfaction and virtual agent effectiveness.

Use insights to identify areas for improvement and implement iterative enhancements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PythonJavaC++Speech-to-textNatural Language ProcessingGenerative AI ModelsVoice User Interface DesignMachine LearningRESTful APIsAWSGoogle CloudAzureUser ExperienceGoogle Speech APIDeep GramMicrosoft Azure SpeechGPT-4BERTFive9 AI StudioData AnalysisProject Management

Required

7 to 10 Years of work experience

Bachelors Degree or Equivalent Experience

Proficiency in Python, Java, or C++

Experience with speech-to-text technologies like Google Speech API, Deep gram, or Microsoft Azure Speech

Knowledge of NLP concepts

Familiarity with integrating models like GPT-4, BERT, or other transformer-based architectures

Skills in designing and optimizing voice user interfaces

Understanding of machine learning algorithms and frameworks

Experience with RESTful APIs and web services

Proficiency in cloud services like AWS, Google Cloud, or Azure for deploying AI models

Strong analytical and problem-solving abilities

Excellent verbal and written communication skills to collaborate with cross-functional teams

Ability to quickly learn and adapt to new technologies and methodologies

Experience working in agile development environments and collaborating with diverse teams

Preferred

Experience with Five9 AI Studio IVA platform

Familiarity with project management tools and methodologies

Understanding of UX principles to enhance user interaction with voice bots

Skills in analyzing and interpreting data to improve voice bot performance

Benefits

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.