58 applicants

Company

Jordan Manufacturing · 1 day ago

Customer Service Representative

Monticello, IN

Full-time

Remote

Entry Level

$35K/yr - $45K/yr

1+ years exp

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Responsibilities

Acts as single point of contact for assigned customer portfolio.

Ensures all day-to-day customer related activities are dealt with in a courteous, accurate, timely manner, adhering to business standards.

Manage and oversee the sales and order processes providing timely and accurate information to customers, Sales, and Business Management.

Facilitate effective communication with cross functional departments and customers to optimize the end-to-end supply chain and to improve overall customer experience.

Maintains and increases customer loyalty, by building relationships.

Accountable for driving operational excellence and improving customer centric partnerships through the execution of premier service delivery.

Use their judgment and knowledge of strategic plans for each customer to respond to requests for orders, technical support, and other services.

Make appropriate service decisions based on knowledge of the business strategy and goals for each customer and product.

Manage customer expectations by clearly communicating our commitments to the customer (i.e., Delivery dates or problems resolution) and by promptly updating the customer with changes in status.

Recommend process changes to increase efficiency of operations and service to customers.

Comprehends and can follow well defined and documented systems, related instructions, and operational procedures.

Develops and maintains pro-active business relationships with customers, and where applicable, KAM decision makers and sales representatives.

Independently and effectively prioritize daily tasks and follow up on resolutions that ensure customer satisfaction.

Investigate and resolve routine requests and customer complaints.

Demonstrated ability to work with limited supervision and exercises discretion and independent judgment involving comparing and evaluating courses of action.

Interact with internal and external areas to resolve issues accordingly and respond to requests in a clear and concise manner in an appropriate time frame.

Ability to travel independently and present at regional sales meetings and on-site at key customers to improve or grow relationships.

Participate on and/or lead project teams. Develops, communicates, and implements plans to successfully achieve project deliverables.

Maintain 100% of standards, metrics, and performance measurements, while delivering superior customer service.

Qualification

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CPG mass customer retail portalsMicrosoft OfficePC proficiencyManufacturing experienceSupply chain experienceV-lookupsPivot tables

Required

A college degree and/or significant demonstrated experience in a customer service role

1+ year experience with CPG mass customer retail portals, Walmart, Target, Discounters, Department Store, E-tailers, or Specialty sites.

Ability to multi-task and perform effectively under pressure.

Ability to effectively prioritize and escalate customer issues as required.

Excellent communication and presentation skills to effectively respond to customer’s requests or explain solutions to complaints/issues.

Detailed, organized, and results oriented.

Ability to learn and assimilate information quickly.

Strong PC proficiency with a solid working knowledge of windows environment

Strong initiative and good decision-making ability

Able to challenge the status quo and make recommendations for process efficiencies.

Strong team player who shows commitment to departmental goals

Advanced skills in Microsoft Office (excel, word, PowerPoint); experience working with three dimensional spreadsheets and complex formulas in Excel, particularly V-lookups and Pivot tables.