North Memorial Health · 1 day ago

Customer Service Representative

Milwaukee County, WI

Part-time

Remote

Entry Level

$19.76/hr - $29.64/hr

1+ years exp

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Responsibilities

The Customer Service Representative provides unmatched customer service to North Memorial customers and staff, in a call-center like environment.

The Customer Service Representative works as a partner of the clinic care team by managing phone contact to provide customers with proficient, customer-centered services that meets or exceeds expectations.

The Customer Service Representative is accountable for various functions related to the efficient operation of registration, scheduling, and call routing/navigating.

Proactive problem solving in order to ensure One Call One Resolution or soft handoff when appropriate.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceScheduling experienceCall center experienceHealthcare experienceHIPAATyping 35+ WPMIndependent problem-solvingMS Office proficiency