Radiology Partners · 1 day ago

Manager, Quality & Training | CORE

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $80K/yr

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Responsibilities

Designs and develops training materials, quizzes, and workflows to ensure compliance.

Creates training programs to address business objectives and manage employee enrollment and scheduling.

Oversees the management and control of training documentation, including SOPs, policies, and other supporting documents.

Leads POC for escalated quality issues and promotes a culture of quality and operational excellence.

Collaborates with Department Managers and monitors Key Quality Performance Indicators that assess organizational performance and guides continuous improvement efforts.

Monitors and assesses the effectiveness of training programs, keeping up-to-date with the latest training trends and best practices.

Conducts data analysis of quality monitoring activities, generating reports to identify training and education needs.

Defines the approach and scope for audits and assessments on inbound and outbound communications to ensure high-quality customer experience.

Assists with the development and implementation of quality monitoring guidelines, SOPs, and quality assurance reporting.

Produces daily, weekly, and monthly reports for internal and external discussion.

Works closely with leadership and teammates to improve work relationships, build morale, and increase productivity and retention.

Provides day-to-day performance management guidance to direct reports (e.g., coaching, counseling, career development, disciplinary actions).

Qualification

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Training program developmentQuality assuranceData analysisMedical terminologyMicrosoft OfficePerformance monitoringDocumentation managementTeam developmentRemote training management